Privacy Policy

Last Updated: September 25, 2026

Your privacy is important to KC NC 1, LLC, DBA Waggles Charlotte (the “Company”). It is our (“Company’s”, also “us” or “we”) policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, across our website and any other services we provide.

This website features pets and services from three Waggles stores: Waggles Charlotte, Waggles Greensboro, and Waggles Raleigh (together, the “Waggles Stores”). When you submit an inquiry on this website, any of the Waggles Stores may contact you about it. This Privacy Policy covers calls, text messages, and other communications from all three Waggles Stores.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, phone number, email, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

We also provide our services using third parties that may have their own privacy policies. You should read any posted privacy policy on our website about how these third parties collect and use personal information. This Privacy Policy does not apply to any of your activities when you are on another company’s site or using another company’s services.

Who is Covered

The Company’s Privacy Policy applies to persons who place an order on, complete an information request or visit our website.

What is Covered

Information we collect includes:

• Automatically collected: information sent by your devices in the course of accessing our products and services.
• Voluntarily provided: information you knowingly and actively provide us when using or participating in our services and promotions.

Personal Information

We may ask for personal information such as:

• Name
• Email
• Social media profiles
• Date of birth
• Phone/mobile number
• Home/mailing address

User-Generated Content

Materials supplied by users for publication or use on our platform are considered user-generated content. Once published, it may be accessible to third parties.

Transaction Data

This includes transaction records, user profiles, analytics data, and other metrics generated by users on our platform.

Log Data

Our servers may automatically log information such as:

• IP address
• Browser type and version
• Pages visited
• Date and time of visit
• Time spent on each page

Cookies and Pixels

We use cookies and tracking technologies for:

• Essential site functionality
• Analytics and performance tracking
• Advertising and personalization
• Remembering preferences

Device Data

We may collect:

• Device Type
• Operating System
• Device identifiers
• Device settings
• Geo-location data

When We Collect Information

• Register for an account
• Purchase a subscription
• Participate in contests, surveys
• Sign up for updates
• Contact us
• Mention us on social media

How We Use Information Collected

We use your information for:

• Providing and customizing services
• Product delivery and communication
• Analytics and business development
• Advertising and marketing
• Employment applications
• Internal administration
• Security and fraud prevention

Disclosure of Personal Information to Third Parties

We may disclose your personal information to:

• The other Waggles Stores named above, so the store with the pet or service you asked about can respond to you
• Affiliates and service providers
• Employees and contractors
• Business partners
• Legal authorities if required
• Buyers in case of a business sale

Third parties we currently use include Google Analytics, Google Adsense, etc.

International Transfers of Personal Information

Your data may be stored or processed outside your country. We ensure compliance with relevant laws in such transfers.

Your Rights

You have the right to:

• Access and correct your data
• Opt out of marketing
• Revoke your consent to calls and text messages at any time (see “How to Opt Out” below)
• Request deletion
• File a complaint
• Be notified of breaches
• Non-discrimination for exercising rights

Consent to Calls and Text Messages

Our website forms that collect a phone number ask for your consent to be contacted. When you give that consent, you agree to the following:

By providing my telephone number and clicking “I Agree” (or signing below), I expressly consent to receive telemarketing and promotional calls and text messages from or on behalf of Waggles Charlotte, Waggles Greensboro, and Waggles Raleigh, which may be delivered using an automatic telephone dialing system (autodialer) and/or an artificial or prerecorded voice, including AI-generated voice technology.

Calls may be made using AI-generated voices. These calls are designed to provide helpful information about our products or services, and may simulate a live agent.

I understand that these calls or messages may be delivered to my wireless number, residential line, or other contact number I provided, even if that number is listed on a state or federal Do Not Call list.

I understand that:

• My consent is not required as a condition of purchasing any goods or services.
• I may revoke my consent at any time by texting “STOP” or calling Waggles Charlotte at 833-860-3879, Waggles Greensboro at 833-860-2544, or Waggles Raleigh at 833-860-2185.
• Message and data rates may apply.
• I may receive multiple calls or messages per month.

For more information, view our Privacy Policy and Terms of Use.

I agree to the above terms and give my express written consent.

How to Opt Out

You can stop calls and text messages from us at any time. Reply “STOP” to any text message, or text or call “STOP” to the opt-out line of the store that contacted you:

• Waggles Charlotte: 833-860-3879
• Waggles Greensboro: 833-860-2544
• Waggles Raleigh: 833-860-2185

After you text STOP, you will receive one text confirming your opt-out and no further marketing messages from that store. Texting STOP to one store’s line opts you out of that store only. To opt out of all three Waggles Stores, text STOP to each line above, or email us at [email protected] and ask to be removed from all three.

You may also revoke consent by any other reasonable means, such as replying “CANCEL,” “END,” “QUIT,” or “UNSUBSCRIBE,” emailing us, or telling a store team member. We will honor your request within 10 business days. Revoking consent will not affect any purchase or service you have with us.

Do Not Call

Each Waggles Store maintains an internal Do Not Call list. If you ask us not to call you, we will add your number to that list and stop marketing calls to it within 10 business days. Your request remains in effect until you give us new consent.

We place marketing calls or texts to numbers on the National Do Not Call Registry only when you have given us express written consent as described above. If you revoke that consent, your Do Not Call registration applies to us again. We do not place marketing calls before 8:00 a.m. or after 9:00 p.m. in your local time zone.

To request Do Not Call status, use any of the methods in “How to Opt Out” above.

Other Important Terms

Security of Your Personal Information

We take reasonable steps to protect your data. However, no method is 100% secure. You are responsible for your own account credentials.

Data Retention

We retain data only as long as necessary for business or legal reasons.

Children’s Privacy

We do not knowingly collect data from children under 16.

Business Transfers

In the event of a business transfer, your data may be transferred to the new owner.

Limits of Our Policy

We are not responsible for privacy practices of external sites we link to.

Marketing and SMS Communications

We are committed to protecting your privacy. Under no circumstances will your personal or mobile data be shared with third parties for marketing purposes. We also do not transfer your information to external organizations for promotional use. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that deliver messages on our behalf. The Waggles Stores named in this policy are not third parties for this purpose: when you consent, you consent to hear from each of them.

If you have any questions or concerns regarding your privacy or how your data is handled, please reach out to us at [email protected].

To opt out of SMS messaging campaigns, reply “STOP” to any message you receive from us, or text “STOP” to the opt-out line of the store that contacted you, as listed in “How to Opt Out” above. For further assistance, you may also contact us using the email address provided above.

Changes to This Policy

We may update this policy and notify users where legally required. The “Last Updated” date at the top of this page shows when it was last revised.

Contact Us

For any questions or concerns regarding your privacy, contact us at [email protected].